If you are dissatisfied with an item purchased from our website you may return it to Gray-Nicolls South Africa for a refund, replacement or exchange provided that the conditions of our Returns & Exchanges policy have been satisfied.
Please note:
For hygiene reasons, unsealed underwear items may not be returned unless the item is defective/damaged upon receipt of delivery.
NB Returns Department Closed for Festive Break
Please note that our returns department will be closed for the festive season from Monday 18 December - Wednesday 10 January 2024 and no returns or exchanges will be processed during this time.
You can courier your item to our warehouse (see below address ) but drop off will not be available.
How to log a return or exchange
We will gladly exchange or refund a product purchased from this website, provided that it meets the below criteria:
there is valid proof of purchase, i.e. Gray-Nicolls South Africa online order confirmation
it is within 30 days of the original purchase date
it is in its original packaging and condition and:
the product is unworn and unused
the product tag is still attached
the security seal or shrink wrap is intact (if applicable)
includes all original accessories and/or parts (if applicable)
Contact us here to submit your return or exchange.
How do I send the item(s) back to Gray-Nicolls?
Please note that the return of items to us is at your own cost.
You must first complete the above form to arrange a return or exchange before sending items to us.
Include a note detailing the return that includes your details and your web order number
Please wrap and package the product in a box that is suitable for transport by courier.
Easy ways to send items back to Gray-Nicolls
Aramex Store to Door at PNP, Checkers or Fresh Stop
Buy a R99 sleeve from the counter
Add our returns address (see below) as the destination.
Drop the sleeve into the Aramex Drop Box and Aramex will deliver to Gray-Nicolls
Email us the tracking number so we can look out for the parcel when it arrives
